At WalkEaseStore, we want you to be completely satisfied with your purchase. If you are not satisfied, our Refund and Returns Policy outlines the steps you can take to return your items and receive a refund.
Returns
Eligibility for Returns
Items must be returned within 30 days of the delivery date.
Items must be unused, in their original packaging, and in the same condition that you received them.
Proof of purchase is required for all returns.
Non-Returnable Items
Gift cards
Items marked as final sale
Refunds
Process for Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear on your account may vary depending on your bank or credit card issuer.
Partial Refunds In certain situations, only partial refunds may be granted:
Items with obvious signs of use
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@walkeasestore.com and we will provide instructions on how to proceed.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For defective or damaged items, we will provide a prepaid return shipping label.
How to Return an Item
Contact Us: Email us at support@walkeasestore.com to initiate a return. Please include your order number and the reason for the return.
Receive Return Instructions: We will provide you with return instructions and the address to send your item.
Ship Your Item: Pack your item securely and send it to the address provided using a trackable shipping service.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
